For those outsourcing part of their business activities to India - a seminar highlighting the key differences that you need to understand to enable you to successfully manage these business relationships.
A One Day Seminar
There has been much coverage recently in the press and media on companies who have outsourced their IT requirements or Call Centre operations to India. While we are sure you are enjoying the benefits of your associations with India, you might be experiencing various cultural challenges in dealing with Indians.
Outline of the Day
Senior managers dealing with Call Centres or IT Outsourcing in India.
By the end of this seminar the participants will be able to:
The seminar is highly interactive in nature. Through active briefing, discussion and enactment of authentic business scenarios (drawn from the clients' own business world), participants are involved in learning and practising new skills. Case studies and role play exercises are used extensively for maximum impact.
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